Family Experience
Bring families into the care they’re part of
Ezi gives guardians a connected Care Portal — schedule visibility, secure messaging, a caregiver journal, parent training, and shared documents — all tied to the same client record your clinical team works from.
Families are part of the team — the tools should reflect that
Parent communication too often lives in texts, emails, and paper handouts, disconnected from the clinical record. That makes families feel out of the loop and adds coordination work for staff. Ezi gives guardians their own connected surface, so the family experience is part of the platform — not a separate channel to manage.
What Ezi actually does
Family Care Portal
A dedicated portal where guardians can see what they need about their child’s care in one place.
Schedule visibility
Families can see the sessions on the schedule, so everyone is aligned on what’s coming.
Secure messaging
Message between families and staff inside the platform, surfaced to the right inboxes on the practice side.
Caregiver journal
A shared caregiver journal so families can log and share observations that inform care.
Parent training
Deliver parent-training content through the portal to support families between sessions.
Parent education
Share parent-education resources with families, available from Professional up.
Forms & questionnaires
Collect intake and other information from families with online forms and questionnaires.
Shared documents
Make the right documents available to guardians, tied to the client record.
Installable on phones
The Care Portal can be added to a family’s home screen as an installable app — no app-store download required.
How it works
The family portal reads from the same record as the clinical side — so it stays in sync.
Invite the family
Connect a guardian to their child’s record and give them portal access.
Families engage
They see the schedule, message staff, journal observations, and complete forms.
Staff stay connected
Messages and journal entries surface to the right people on the practice side.
One record
Everything the family shares connects back to the client record — no separate silo.
One connected platform
The family experience connects to care
Because the portal is tied to the client record and the schedule, what families see and share is part of the same connected system your clinicians and administrators use.
Who it’s for
The family experience serves guardians who want to stay in the loop, and the RBTs, BCBAs, and coordinators who communicate with them — without adding another disconnected channel.
Plan availability
The parent portal and intake portal are included from Practice up. Parent training, secure messaging, and the caregiver journal are available on every plan; parent education is included from Professional up, and parent analytics is an Enterprise capability. See the pricing page for plan details.
Compare plansSee how Ezi brings families into the care experience
Start a 14-day free trial with full Professional access, or book a demo to see the family Care Portal.